Refund policy
At Currycature, we strive to provide you with high-quality products that meet your expectations. While we do not accept returns (our warehouse is not equipped to manage returns), we are committed to ensuring your satisfaction. In the unfortunate event that you receive a damaged product, we offer a refund for the purchase amount.
To be eligible for a refund:
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Damage Notification: Please contact our customer support team within 14 of receiving the damaged item. You can reach us at info@currycature.us or via social media. We may require you to provide supporting evidence, such as photographs, to assess the damage.
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Verification and Approval: Our team will review the provided information and determine if the damage is eligible for a refund. Once approved, we will initiate the refund process.
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Refund Process: If your refund is approved, we will process the refund within 7 days to the original method of payment used during the purchase. Please note that the refund may take additional time to reflect in your account depending on your payment provider's policies.
Please keep in mind:
- The refund only applies to products that are received in damaged condition.
- We cannot offer refunds for products damaged due to improper use, mishandling, or failure to follow the care instructions provided.
- Refunds are limited to the purchase amount and do not include any shipping or handling charges.
- We reserve the right to refuse a refund request if we determine that the damage occurred after the product was delivered to you.
We recommend carefully reviewing the product upon delivery and contacting us immediately if you notice any damage. Our team is dedicated to ensuring your satisfaction and will work with you to resolve any issues.
If you have any further questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and make your shopping experience with Currycature a delightful one.